NAJM ALSYED Limited
Company Name: Najm Alsyed Limited
Business Registration Number: 80239637
Registered Address:
No. 5, 17/F, Strand 50
50 Bonham Strand
Sheung Wan
Hong Kong
Najm Alsyed Limited provides digital marketing and related digital services to business customers. This Refund Policy explains when a refund may be issued, how cancellations are handled, and how approved refunds are processed.
1. Scope of Services
This policy applies to digital marketing and related professional services provided by Najm Alsyed Limited, including but not limited to digital strategy, campaign setup, account management, advertising support, content-related work, website-related marketing support, consulting, and other agreed digital services.
2. General Refund Principle
Because our services are professional and digital in nature, refunds are assessed based on the work completed, resources allocated, and third-party costs already incurred at the time of the request.
Refunds are not automatic and will be reviewed in good faith based on the service agreement, project stage, and documented work performed.
3. Refund Eligibility Before Work Begins
A customer may request a refund before work begins.
If payment has been received and:
- no work has started,
- no consultation session has been delivered,
- no account setup or configuration has been carried out, and
- no third-party cost has been incurred,
Najm Alsyed Limited may issue a full refund to the original payment method.
If administrative setup has started or non-recoverable third-party costs have already been incurred, the refund may be reduced accordingly.
4. Refund Eligibility After Work Has Started
Once work has started, refunds may be partial only, depending on the portion of work completed.
The following are generally non-refundable once incurred or delivered:
- consultation time already provided;
- strategy, research, planning, and setup work already performed;
- labor time spent on campaign creation, optimization, reporting, or management;
- completed or delivered digital materials;
- approved milestones or completed project phases;
- advertising spend paid to third-party platforms;
- third-party software, tools, subscriptions, platform fees, domain fees, hosting fees, design assets, or other external costs paid on the customer’s behalf.
If a project is stopped after work has begun, Najm Alsyed Limited may refund only the unused portion of fees, if any, after deducting the value of work completed and any non-recoverable third-party costs.
5. Custom Projects and Service Packages
For custom projects, refunds are considered according to the approved quotation, proposal, service agreement, or statement of work.
If a project is divided into stages or milestones:
- fees for completed stages are non-refundable;
- work already approved by the customer is non-refundable;
- only any unused and unearned portion of prepaid service fees may be considered for refund.
6. Monthly or Recurring Services
For monthly retainers, subscription-based services, or recurring billing arrangements:
- charges are made only with the customer’s prior authorization;
- the customer may cancel future recurring services by giving written notice before the next billing date or billing cycle cut-off stated in the service agreement;
- charges already processed for the current billing cycle are generally non-refundable once the service period has started;
- any work already performed during the active billing period remains chargeable.
Cancellation of recurring services will stop future billing only and does not automatically create a refund for services already delivered or already in progress.
7. Customer Responsibilities
To help avoid disputes and delays, customers should:
- review service descriptions, quotations, and billing terms carefully before payment;
- ensure the selected service is suitable for their business needs;
- provide complete and accurate project information;
- raise any concern promptly after delivery or billing.
8. Performance and Commercial Results
Najm Alsyed Limited provides professional services with reasonable care and skill. However, unless expressly agreed in writing, we do not guarantee specific commercial outcomes such as rankings, leads, conversions, revenue, or sales performance.
Differences in performance expectations alone do not automatically entitle a customer to a refund, especially where services were delivered as agreed.
9. Refund Request Process
To request a refund, the customer must contact us in writing and provide:
- full company or customer name;
- invoice number or payment reference;
- date of payment;
- service purchased; and
- reason for the refund request with supporting details.
Refund requests should be sent to the customer support contact listed on our website or service agreement.
10. Review and Response Time
Najm Alsyed Limited will review refund requests within a reasonable period and may request additional information where necessary.
If a refund is approved, the refund will be processed to the original payment method used for the transaction, unless otherwise required by law or payment provider rules.
11. Refund Processing Time
Approved refunds are typically submitted within 7 to 14 business days, although the final posting time may depend on the customer’s card issuer, bank, payment provider, or payment method.
12. Chargebacks and Payment Disputes
If a customer believes a charge is incorrect or unauthorized, the customer should contact Najm Alsyed Limited first so the issue can be reviewed and, where appropriate, resolved promptly.
Submitting a chargeback after receiving the agreed services, or without first attempting reasonable resolution with us, may delay resolution and require us to provide supporting records, communications, approvals, and evidence of service delivery.
13. Fraud, Abuse, and Policy Violations
Najm Alsyed Limited reserves the right to refuse a refund request where there is evidence of:
- fraudulent activity;
- abuse of the refund process;
- unauthorized use of payment instruments;
- misrepresentation by the customer; or
- breach of the agreed service terms.
14. Contact Information
Najm Alsyed Limited
BRN: 80239637
support@valueworldz.com
No. 5, 17/F, Strand 50
50 Bonham Strand
Sheung Wan
Hong Kong
Any Query Feel free to contact us 24/7
Contact # +85263135774
support@valueworldz.com
